FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Our team is here to help! Learn more about our hospital operations & services; as well as find resources that will assist you with your visit

Who Can Come?
Pet Owners/Caretakers
We welcome dog and cat owners, and caretakers of all areas regardless of income
Felines (Cats)
We love cats and can’t wait to meet your family member!

  • Cats must be healthy and males must have two visible testicles
  • We can alter friendly, grumpy and down right cantankerous cats. Cats can be in heat and still be altered
  • We neuter feral cats but do not trap them

Canines (Dogs)
We love dogs and can’t wait to meet your family member!

  • Dogs must be healthy and males must have two visible testicles. We prefer not to spay dogs while in heat. If possible, wait 9 weeks after the heat cycle ends. If there are intact male dogs in the house, including her litter mates, waiting can result in pregnancy and is therefore not recommended. Dogs go into heat every 6 months.
  • We are unable to see large aggressive dogs for the safety of our team and other clients

We do not see exotic patients like rabbits at this time.

Does My Pet Need To Be Up-To-Date On Vaccines?
No. Vaccines protect the pet who is vaccinated. They do not prevent other pets from becoming infected. We offer vaccines at the clinic if you wish to have them administered.

Do You Trap & Release Or Neuter Feral Cats (TNR)?
We do neuter feral cats but we do not trap them. Please schedule feral cats. We understand they may not cooperate on being trapped when you want them. Some clients trap the day before surgery. Regardless, we understand late cancellations will happen.

Cats can be released 24 hours after discharge. We do not recommend them being released sooner because, though they may look alert, there are still anesthetics in their systems. They are therefore not fully capable of defending themselves.

Do I Need An Appointment?
Yes, appointments are required but very easy to schedule. Please review other FAQ’s before scheduling. Cats and small dogs can be scheduled directly by CLICKING HERE. For larger dogs, fill out the SIN appointment REQUEST FORM.

When Are Clinics?
Clinics are held Tuesdays and Fridays by appointment only
Drop-off between 8am – 9am
Pick-up between 4pm-5pm on the same day
Overnight stays are not needed

What Are The Office Hours?
Monday: 9am – 7:30pm
Tuesday: 8am – 5pm
Wednesday: 9am – 7:30pm
Thursday: 8am – 7:30pm
Friday: 8am – 5pm
Saturday: 9am – 5pm
Sunday: Closed

Where Are The Clinics?
We are located at 1485 Route 38, Hainesport, NJ 08036

Can I Get Vaccines, Microchips & Nail Trims At My Pet’s Visit
Yes!

CLICK HERE to view our prices and calculator for cats
CLICK HERE to view our prices and calculator for dogs

Can My Pet Have Other Procedures Performed While There?
We commonly perform simple umbilical (belly button) hernia repairs and remove HIND dew claws that do not have bony attachment at the doctor’s discretion. Retained testicles that can be felt and easily removed can be done as well at doctor discretion.

We do not remove masses or perform other surgeries during clinics. You may seek this kind of care at our affiliate, Pathways To Wellness, who shares staff and building space. Neither organization removes internally retained testicles.

Do I Need To Come Back For Suture Removal?
No, you do not need to return with your pet for suture removal. Stitches are buried, absorbable and will dissolve in approximately 3 months.

Do I Need To Come Before The Surgery Day?
No, our veterinarian does a brief pre-surgical exam on your pet the morning of the surgery. We do not offer same-day bloodwork. If you would like pre-operative testing, it would need to be completed at least 3 business days prior to your spay/neuter appointment. Please call our office to schedule at 609-267-2111.

What Costs Will Be Incurred?

Please CLICK HERE to visit our price list and calculator for cats.

Please CLICK HERE to visit our price list and calculator for dogs.

Why Are The Prices So Low?
Affordable pricing is not our goal; it just happens. We are skilled at safely performing many surgeries in one day. Fixed costs such as labor and building expenses are spread across many pets; this savings is then passed on to our clients. Please CLICK HERE for additional information.

How Long Until My Pet Heals?

Most pet owners return to work the day after surgery. Feral Cats may be released 24 hours after surgery, though 48 hours is recommended. Please allow 10 days before bathing and permitting your pet to run around.

How Far Out Should I Schedule My Pet’s Procedure?

  • Cats and small dogs generally get in within a week or two
  • Large male dogs 1-4 weeks
  • Large female dogs 1-8 weeks

How Do I Request/Make An Appointment?
CLICK HERE to request an appointment online (fastest) or call us at 609-267-2111.

What Do I Do After I Request/Make An Appointment
Please add info@aceofspays.com to your safe senders list in your e-mail platform, and also be sure to check your JUNK/SPAM folder.

Appointment details and care instructions will be sent by e-mail. Reminders are also sent by e-mail. You will be asked to complete, sign and bring a consent form which allows you to choose the services you wish to have for your pet. These forms can be found by CLICKING HERE.

Cat clients: please consider placing the carrier near where you feed your pet to make it easier to get your cat into the carrier the morning of surgery.

What Do I Do The Day Before Surgery?
Remove food but NOT water at 10pm the day before surgery AND put a note at your feeding station to remind family not to feed breakfast on the day of surgery.

What Do I Do The Day Of Surgery?

  • Do not feed your pet breakfast
  • Bring cats in carriers and dogs on leashes to the office between 8am – 9am.
  • Bring your completed consent form (forms are also available in our parking area if you forget to bring one) or online here https://aceofspays.com/sn-consent/
  • Pick your pet up between 4pm – 5pm (all pets will be ready to leave by 4pm. We do not make calls for pick-up. A significant fee will apply for pick-ups after 5pm). Please do not arrive for pick-up before 4pm unless advised by a team member.

Do You Offer Hernia Repair?
Yes, if your pet’s hernia is located at the belly button and is not excessively large. This procedure must be approved by your pet’s veterinarian at the time of physical exams in the morning.

What Forms of Payment are Accepted?
We greatly prefer DEBIT cards but we also accept credit cards, care credit and cash in that order of preference.

Do You Take Aggressive Pets?
The safety of our patients and team members is one of our top priorities. Please call us to discuss your pet if you consider them aggressive. We take aggressive cats and most aggressive small dogs. We do not work with aggressive dogs for the safety of our staff and our clients.

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